COUPON: "5 EUROS OFF" for orders above 150 Euros

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SHIPPING & RETURNS

Ebikes Parts and Accessories stocks the best selling products across Europe (Germany), United Kingdom, United States, and Australia, so wherever you are located in the world we aim to ship the products from our nearest shop to you, so you can get it faster, cheaper, and without import fees!  

 

DISPATCH TIME:

Orders depart stores Monday – Friday at 12:00pm.
Orders received after 12:00pm will be despatched the following day. 

 

ORDERS ARE PROCESSED DAILY 

You will receive an email with the tracking number as soon the order departs one of our stores. Automatic tracking notifications will keep you updated on the progress of your parcel as it travels to your destination. On the day of the delivery you will receive a notification with the exact time the parcel will be delivered. 

 

 

 GERMANY

DPD 48h delivery - FREE for orders above Euro 130

DPD 24h delivery - Euro 6.9 for orders above Euro 130

*Most of the products are shipped from our German shop 

*For products shipped from the European shop please refer to the European shipping rates

   

 UK 

FREE EXPRESS DELIVERY

Royal Mail 48h delivery - FREE for orders above Euro 130

Royal Mail 24h delivery - Euro 6.9 for orders above Euro 130

*Most of the products are shipped from our UK shop 

*For products shipped from the European shops please refer to the European shipping rates

 

 

   EUROPEAN UNION and rest of EUROPE

DPD 2-5 days delivery - FREE for orders above Euro 130

DHL International 2-5 days - FREE for orders above Euro 130

DHL Express 1-2 days - Euro 8.9 for orders above Euro 130

*Most of the products are shipped from our German shop 

*For products shipped from the European shop please refer to the European shipping rates

 

  

     USA & CANADA 

DHL Express 2-3 days - Euro 9.8 for orders above Euro 130

DHL International 5-9 days - FREE for orders above Euro 130

*Most of the products are shipped from our USA shop 

*For products shipped from the European shop please refer to the European shipping rates*

** Due to the current situation and to the limitation in oversea flights we strongly recommend shipping with DHL Express to avoid extended delivery delays.

 

    AUSTRALIA & NEW ZEALAND

AUSTRALIA POST EXPRESS SHIPPING (1-2 days delivery)

AUSTRALIA POST STANDARD SHIPPING (3-5 days delivery)

*Most of the products are shipped from our Sydney (NSW) shop 

*For products shipped from the European shop please refer to the European shipping rates*

** Due to the current situation and to the limitation in oversea flights we strongly recommend shipping with DHL Express to avoid extended delivery delays.

 

   REST OF THE WORLD

DHL Express 3-5 days - Euro 8.9 for orders above Euro 130

DHL International 12-24 days - FREE for orders above Euro 130

Order will be dispatched from our shop in Europe*

** Due to the current situation and to the limitation in oversea flights we strongly recommend shipping with DHL Express to avoid extended delivery delays.

 

ORDER RETURNS - You can return items that you are not happy with within 14 days after delivery. For instructions on returns please contact us at info@ebikespartsandaccessories.com

 

CUSTOM TAXES AND DUTIES – Ebikes Parts and Accessories operates on a Delivered Duty Unpaid basis*.  However, Ebikes Parts and Accessories stock products in Europe, United States, and in Australia in order to reduce delivery times and the cost associated with import taxes. For more information about our shipping locations please do not hesitate to contact us at info@ebikespartsandaccessories.com.

* Any outstanding import duties, clearance fees, brokerage fees, or any other additional charges that may incur, have to be paid by the customer upon delivery of the order. For more information in regard to duties & costs contact your local customs authority agency. 
FOR RETURNS: The customer must take full liability for any parcels returned to Ebikes Parts and Accessories due to unpaid customs charges or ignored/unseen emails from your customs agency or chosen carrier (sometime emails ends in the spam folder). Any postal charges, returned shipment costs, customs charges, and handling fees will be deducted from any refund or exchange request.