SHIPPING & RETURNS
Ebikes Parts and Accessories stocks the best selling products across Europe (Germany), United Kingdom, United States, and Australia, so wherever you are located in the world we aim to ship the products from our nearest shop to you, so you can get it faster, cheaper, and without import fees!
DISPATCH TIME:
Orders depart stores Monday – Friday at 12:00pm.
Orders received after 12:00pm will be despatched the following day.
ORDERS ARE PROCESSED DAILY
You will receive an email with the tracking number as soon the order departs one of our stores. Automatic tracking notifications will keep you updated on the progress of your parcel as it travels to your destination. On the day of the delivery you will receive a notification with the exact time the parcel will be delivered.
GERMANY
DPD 48h delivery - FREE for orders above Euro 130
DPD 24h delivery - Euro 6.9 for orders above Euro 130
*Most of the products are shipped from our German shop
*For products shipped from the European shop please refer to the European shipping rates
UK
FREE EXPRESS DELIVERY
Royal Mail 48h delivery - FREE for orders above Euro 130
Royal Mail 24h delivery - Euro 6.9 for orders above Euro 130
*Most of the products are shipped from our UK shop
*For products shipped from the European shops please refer to the European shipping rates
EUROPEAN UNION and rest of EUROPE
DPD 2-5 days delivery - FREE for orders above Euro 130
DHL International 2-5 days - FREE for orders above Euro 130
DHL Express 1-2 days - Euro 8.9 for orders above Euro 130
*Most of the products are shipped from our German shop
*For products shipped from the European shop please refer to the European shipping rates
USA & CANADA
DHL Express 2-3 days - Euro 9.8 for orders above Euro 130
DHL International 5-9 days - FREE for orders above Euro 130
*Most of the products are shipped from our USA shop
*For products shipped from the European shop please refer to the European shipping rates*
** Due to the current situation and to the limitation in oversea flights we strongly recommend shipping with DHL Express to avoid extended delivery delays.
AUSTRALIA & NEW ZEALAND
AUSTRALIA POST EXPRESS SHIPPING (1-2 days delivery)
AUSTRALIA POST STANDARD SHIPPING (3-5 days delivery)
*Most of the products are shipped from our Sydney (NSW) shop
*For products shipped from the European shop please refer to the European shipping rates*
** Due to the current situation and to the limitation in oversea flights we strongly recommend shipping with DHL Express to avoid extended delivery delays.
REST OF THE WORLD
DHL Express 3-5 days - Euro 8.9 for orders above Euro 130
DHL International 12-24 days - FREE for orders above Euro 130
Order will be dispatched from our shop in Europe*
** Due to the current situation and to the limitation in oversea flights we strongly recommend shipping with DHL Express to avoid extended delivery delays.
ORDER RETURNS - You can return items that you are not happy with within 14 days after delivery. For instructions on returns please refer to our "Return & Exchange"
CUSTOM TAXES AND DUTIES – Ebikes Parts and Accessories operates on a Delivered Duty Unpaid basis*. However, Ebikes Parts and Accessories stock products in Europe, UK, United States, and in Australia in order to reduce delivery times and the cost associated with import taxes. For more information about our shipping locations please do not hesitate to contact us at info@ebikespartsandaccessories.com.
* Any outstanding import duties, clearance fees, brokerage fees, or any other additional charges that may incur, have to be paid by the customer upon delivery of the order. For more information in regard to duties & costs contact your local customs authority agency.
